Privacy Policy

1. Overview

Bolty AI ("we", "our", or "us") provides autonomous customer support automation across WhatsApp, Facebook Messenger, and custom webhooks. We respect your privacy and are committed to protecting the personal information collected from you and your end-customers.

2. Information We Collect

We collect information required to operate our service effectively:

• Account Information: Name, email address, password hash, and company details upon registration.
• Integration Credentials: WhatsApp Business API tokens, Facebook Page tokens, and custom webhook URLs.
• Customer Chat Logs: Inbound and outbound message text, voice transcriptions, and timestamps processed by your AI bots to fulfill customer support.
• Payment & Billing Data: All financial transactions and payment card data are securely processed by our merchant of record, Paddle.com. We do not store raw card numbers.

3. How We Use Information

Collected data is used strictly to provide, improve, and secure our automation services, authenticate users, enforce rate limits and subscription quotas, and dispatch customer support responses.

4. Data Retention & Security

Data is stored in high-security, encrypted databases with strict access controls. You retain ownership of your customer conversations and data tables. You may request deletion of your account and data at any time by contacting support@securedsoft.cloud.

5. Contact

For questions regarding this policy, email us at support@securedsoft.cloud.